No matter how well merchandise is packaged, it sometimes happens that certain parts are knocked loose during shipping. Certainly during the busiest shopping time of year we have come to expect some minor mishaps with some of our products.
Rather than waste time with warranty claims and the nuisance of not having your beautiful new clock on your wall (where it belongs) take a moment to check this website or contact us at clocks@NorthCoastImports.com and see if you can solve the problem yourself. Much of the technology of these old-world clocks have been honed over generations so that some adjustments can be easily made by the clock novice.
If the dial of our Sternreiter Castle Clock with the 8-day weight driven mechanism was knocked loose during shipping refer to the following pictures and see if you can reattach it yourself.
The above picture is a side view of the dial of a Sternreiter Castle Clock. Here you can see how a heavy spring fits over and around the large spindle at the bottom (or 6:00 position) of the dial.
In the above picture you can see how the end of this same spindle fits into the corresponding hole in the movement plate. There is a small clip which fits around the end of the spindle to hold the dial firmly in place. Notice in the next picture how the clip fits around the end of the spindle.